To access the Survey feature, click Surveys on the navigation bar within your account, if new to Surveys you will see the option to start a survey test drive or to sign up for a survey subscription. All customers start with 25 free responses to try out the survey tool. Once 25 responses have been collected, you would need to purchase a subscription to view additional responses. To purchase a Survey subscription, please follow these steps.
Log in to your account
Click Account | Subscriptions | New Survey Subscription
Consider how many responses you anticipate receiving for your surveys in a given month and select the appropriate pricing tier (note that you can always upgrade a Survey subscription if you receive more responses than anticipated and discounts are available if you purchase a six month or annual subscription)
Click next and enter your credit card information
Survey subscriptions will renew automatically each month (or every six months or year if a multi month plan was selected). You can also information on Survey pricing on our website - http://www.verticalresponse.com/pricing/survey